Shipping, Delivery, and Cutoff Times
Stated shipping and delivery dates are estimates only and can be affected by several factors, including shipping method.
Cut-off times indicate when order must be placed to begin processing on a particular day, and vary by carrier.
Please be aware of the product's expected shipment time. This is when the item is expected to leave the warehouse, and will be listed on the product information page.
Delivery Restrictions
If applicable, delivery restrictions for specific states will be noted on an item’s product information page.
Shipping & Order Confirmations
You will receive an email order confirmation after your order has been placed, and a second email when your order has been shipped. Tracking numbers will be provided when available.
Backordered Products
Occasionally, an item is out of stock and is on backorder.
Backordered items are charged in full at the point-of-sale, just like in-stock items. This is to reserve the item with the manufacturer or, in some cases, reserve an item that's made to order.
Within 24 hours of the order placement, we'll notify you via email if items are backordered and the estimated shipping date.
Prior to the shipping date, we will verify with the manufacturer or shipping warehouse that we are on track to ship. We'll notify you via email if there is a reason for additional delay.
If backordered items are confirmed as not shipped, the order MAY BE cancelled. Items that have left the manufacturer or original storage facility CANNOT be cancelled.
To cancel a backordered item, contact customer service and we'll do our best to halt shipment. We'll confirm your cancellation via phone or email, and credit or update your order.
Providing The Correct Delivery Address
Due to variances in tax laws from state to state, once an order has been placed, we are no longer able to alter the shipping address. Please make sure that all of your shipping information is correct before placing your order.